Terms of Use, Payment, and Refund Policy

1. Registration and Basic User Capabilities

Upon registration, the user gains access to basic system functionalities, including:

• Choosing a plan or subscription
• Payment via available payment methods
• Requesting a demo
• Submitting support requests
• Accessing Help Center materials

2. Subscription and Plans

• Users can select a subscription plan and pay using various payment methods.
• At this stage of development, only one plan is available: Quantum Core ($7/$9).
• While the subscription is active, the user has full access to all features included in the plan.

3. Payment and Transactions

Users can:

• View payment history and transaction details
• Edit payment information
• Download invoices

4. Subscription Cancellation

• No refunds are provided upon subscription cancellation.
• Access to the account remains available until the end of the paid period.
• After the paid period expires, access is blocked for all users except the administrator, who can access the billing page with the option to:
  • Renew the subscription
  • Request an archive (available for 1 month after the subscription ends).
• The archive can be obtained by submitting a request to customer support.
• One month after the subscription ends, both the archive and the account will be permanently deleted without the possibility of recovery.

5. Failed Payments and Grace Period

• If a payment fails, the system grants a 7-day grace period to resolve the issue.
• During this period:
  • Account access remains active
  • Payment details can be updated, and payment can be retried
  • Access to customer support remains available
  • Adding new users, blocking active users, or deleting account data is prohibited
• If payment is not received within 7 days, the account is blocked.
• After blocking, the same rules apply as for subscription cancellation.

6. User Invitation Policy

• Inviting a new user is only possible after a successful payment via Stripe.
• If the payment fails:
  • The invitation is not sent
  • The account owner receives an email about the payment failure, including a link to the Stripe Customer Portal for issue resolution
• After successful payment, the user can resend the invitation.

7. Refund Policy

• No refunds are provided.
• If the user cancels their subscription, access remains available until the end of the paid period.
• In case of automatic renewal, the user may contact support within 3 days after the charge to request an individual review for a possible refund.

8. Notifications

The system sends notifications regarding:

• Upcoming charges (7 days before the payment date)
• Failed payment attempts
• The approaching end of the grace period
• Subscription expiration and archive deletion

9. Customer Support

Users have access to customer support for payment, subscription, and technical issues.

These terms may be updated in accordance with system changes.