How it works?

To understand how Defects work in the system, it's essential to consider several vital aspects.

Connections with Capability: Breaks and Degrade

Defects in the system can be linked to specific capabilities (functional features) through Breaks and Degrade connections.

These connections help determine the priority of fixing a defect based on its impact on the product's functionality. The more severe the effect, the higher the priority for resolving the defect.

Related Connection

The Related connection allows you to establish relationships between a defect and other system elements, such as Epics, Solution Items, and Tasks.

This connection helps identify where the defect was likely introduced. For example, suppose a defect is linked to a specific Epic, Solution item, or Task. In that case, it simplifies the investigation process and allows for more accurate identification of the element where the failure occurred.

Assigning Executors Without a Related Connection

If the Related connection is not specified, the system will select an executor from all available employees, considering their competencies and workload.

In summary, defect connections help prioritize tasks for resolution but also assist in selecting the most suitable executor for the job, significantly speeding up the problem-solving process.